For case managers, coordinators & clinicians
A referral pathway designed for useful clinical work
Send us the reason for referral, not just a service label. We will clarify the clinical question, assess the relevant function and communicate recommendations in a form the care team can act on.
A helpful referral includes
- Client name, date of birth, address, phone and preferred language
- Primary diagnoses, recent hospital admissions and relevant precautions
- The functional problem, change or risk prompting referral
- Current mobility, falls history and key equipment
- Decision-maker, consent and relevant family or carer contacts
- Funding pathway, service authorisation and invoicing requirements
What you can expect
- Triage to the most appropriate discipline where possible
- A focused assessment linked to the referral question
- Practical recommendations, including when another discipline is needed
- Reports for rehabilitation, risk, equipment trials and funding decisions
- Communication about material changes, barriers and review points
Funding and service arrangements
We work with private clients and a range of third-party funding and care arrangements, including Support at Home providers, plan-managed or self-managed NDIS participants, TAC and community organisations. Eligibility, authorisation, rates and reporting requirements vary; please send the relevant service approval with the referral.
Sensitive information
Before sending health information, confirm the client’s consent and use your organisation’s approved secure method where available. If you are unsure what is required, call us before sending a full record.
Not sure this is the right starting point?
Describe the problem. We will help identify the most useful assessment.