Privacy and health information

This may include contact details, referral information, health history, assessment findings, care plans, correspondence, funding and billing details, and information provided by authorised family members, carers, referrers or other health professionals.

Information is used for care, safety, communication, service administration and required reporting. With consent, or where otherwise permitted or required by law, relevant information may be shared with involved health professionals, care teams, funders, service providers or emergency services.

Ordinary email may not be appropriate for highly sensitive information. Send only what is needed for the initial enquiry and use an approved secure channel where one is available. This website does not ask you to create an account or submit clinical information through an online form.

This website uses Google Analytics to understand how our pages are found and used. It records technical and usage information such as the pages viewed, an approximate location derived from your IP address, device and browser type, and the site or search that referred you.

This is aggregate website usage information only. It is not connected to any clinical record, and we do not use it to identify individual visitors. Google Analytics sets cookies in your browser; you can block or delete these through your browser settings, or install Google's opt-out browser add-on, without affecting your ability to use this site.

To request access to or correction of information we hold, or to raise a privacy concern, contact info@recoveryathome.com.au or 1300 984 963. We will verify identity and respond in accordance with applicable Australian and Victorian privacy and health-records requirements.